The client has the right to cancel the services he has ordered. In the event that the client cancels the services, the Kekec Ski School has the right to a refund of costs due to cancellation of services. The amount of the refund depends on the time in which the client submitted the cancellation.

If the client cancels the services at least 48 hours before the start of the service, the client will receive a refund of 95% of the payment.
If the client cancels the service 48 hours or less before the start of the service, he is obliged to pay 100% of the price of the services.
In the event of non-participation in a course or individual skiing lesson without cancellation, the client is also obliged to pay 100% of the price of the services.

Regardless of the cancellation costs specified above, they may also be higher when this is conditioned by the conditions of organizing the services, which are dictated by the ŠSK, the applicable terms of sale and are conditioned by business partners. In the event that the conditions for the refund of costs due to cancellation of services are specified differently in the program, the conditions specified in the program apply. If the client terminates the program during its implementation, he/she is not entitled to a refund of costs or purchase price, either partially or in full. If the program is terminated for justified reasons (e.g. illness, accident, etc.), only a proportional part of the costs for equipment rental and individual lessons or courses paid in advance will be refunded to the client. Even if the cancellation was justified (illness, accident, etc.), 95% of the amount paid will be refunded.

In the event of a change in the program at his/her own request, or due to force majeure, without there being any reasons on the part of the ŠSK, the client is not entitled to claim any compensation or price reduction.

The billing of services is carried out according to the existing offer that has been confirmed by the client. The client is obliged to report any change in the number of participants that deviates from the confirmed offer no later than 48 hours before the event and to finally report the number of participants. In the event that a smaller number of participants participate in the event compared to the data specified in the confirmed offer, the billing is carried out in accordance with the confirmed offer, and the client is not entitled to reimbursement of costs arising from the difference in the number of actual participants. In the event that there are more participants than agreed in the original offer, ŠSK may charge additional costs or may withdraw from the order if it cannot ensure adequate security arising from the nature of individual activities.

• alpine skiing,
• snowboarding,
• teambuilding.

• Learning winter sports is undertaken at the customer’s own risk.

• Before the beginning of the course, parents and/or legal guardians are obliged to inform the instructor about any medical (allergies, etc.), behavioral, and other special conditions of their children.

• Group courses include ski kindergarten and winter holiday courses.

• Group courses and individual lessons are run separately for adults and children and according to the level of existing experience (beginners, intermediate).

• While legally 12 participants per group are allowed, KSS’s groups consist of no more than 10 students.

• The children’s category includes participants/course participants up to and including 14 years of age.

• For all skiing and snowboarding activities, the use of a ski helmet is compulsory for all participants up to the age of 18 and recommended for all others. If a student under 18 refuses to wear a helmet, the instructor is not obliged to accept him/her in a group or for an individual lesson. In such a case, the money paid for the lessons will not be refunded.

• Courses are conducted according to levels of proficiency, and students may progress through the levels of proficiency during the course and therefore be moved to another group without prior warning to parents or guardians. They may also be moved to a lower group if they are unable to keep up with the rest of the group.

• Regardless of their age, all participants in individual lessons or courses using ski lifts need a valid ski pass.

• Children who have attended the program for at least three days (ski kindergarten, individual lessons, holiday course), receive a diploma and a medal at the end of the program. The groups at the end of the holiday course competition are grouped according to their initial skiing skills (all beginner children are in one category, all intermediate children are in another, etc.).

• Individual lessons are only available for a maximum of 5 participants simultaneously (family package) in case they all share the same level of proficiency.

• During the course/lessons’ duration, students are not covered by accident insurance

1. To rent items, the customer must first agree to our terms and conditions as described below.

2. The rental price is only valid for consecutive rental days. If the customer wishes to extend the rental of the equipment on the last day (on the day of return or even later – the customer is late with the return), the rental price will start again from the first day.

3. Inclement weather or other obstacles do not exempt the rental fee on the rental days.

4. In the event of illness or injury during the rental period, the following rules apply solely upon the presentation of a doctor’s certificate:

A. Immediate return of the borrowed equipment.
B. No recalculation of rental prices on the issuance day of the medical certificate.
C. Money will be refunded from the date of issuance of the medical certificate for all already prepaid days.

5. If the customer does not have a medical certificate confirming injury or illness, the rental will be charged in full and the customer will not be entitled to a refund of the rental fee.

6. Equipment is not insured against damage or theft. In the event of theft, it should be reported to a police station, and an official police report submitted to one of our rental offices ASAP. The loan period will not be interrupted until the end of the original loan period. The customer is obliged to pay the full amount of the estimated damage to the equipment.

7. In the event of damage to the equipment, whether intentional or negligent, the customer will be charged for the cost of repair.

8. The return of the equipment at no extra cost can be made until 10 a.m. the next day.

9. If you rent equipment for several days, it cannot be stored at the Kekec Ski School. The customer him/herself is responsible for the storage of the equipment during the rental period.

10. We accept no liability for any accidents.

11. All prices include VAT.

12. Payment is always required in advance, either at the time of booking or on the first day of hire by cash, debit, or credit card.

13. CANCELLATIONS: In the event of illness or accident during the rental period, the conditions remain unchanged and the rental continues uninterrupted. The equipment of the customer in question can be returned, and upon submission of a medical certificate, the amount is converted to the actual rental of the equipment.

The client has the right to cancel the services he has ordered. In the event that the client cancels the services, the Kekec Ski School has the right to reimbursement of costs due to cancellation of the services. The amount of reimbursement depends on the time in which the client submitted the cancellation. If the client cancels the services at least 48 HOURS before the start of the service, 95% of the paid value will be refunded.

If the client cancels the service 48 hours or less before the start of the service, he is obliged to pay 100% of the service price.

14. Personal data: The Kekec Ski School (24-7 d.o.o.) processes your data solely for our services (rentals, courses, or individual lessons) following Slovenian data protection legislation. Sensitive data (height, weight, foot size, date of birth, skiing proficiency) is necessary for the correct adjustment of the equipment. This data will be kept confidential and will be deleted at a later date within the time limit stipulated by law.

15. Kekec Ski School (24-7 d.o.o.) cannot be held responsible for any delays in the reserved equipment caused by factors beyond its direct control: accidents, late returns of other customers’ equipment, changes in regulations or legislation, damage to items, etc. In such circumstances, Kekec Ski School (24 – 7 d.o.o.) will do its best to provide the customer with an equivalent or better solution within the stocking capacity of the items in our rental shop.

16. Any disputes will be examined and decided by The Jesenice District Court. We kindly ask our customers to use our equipment respectfully and appropriately.

Thank you for your trust!